If you have lost your Emirates ID or it has become damaged, there is no need to panic
Your Emirates ID is more than just a card in your wallet. It’s like a mini hard drive holding way more about you than you think. But if you’ve lost it, do not worry. You can easily apply for an Emirates ID replacement online using the UAEICP app.
Here is everything you need to know, from reporting it to receiving your new card.
Report it straight away
As soon as you realise your card is damaged, you must report it at the nearest ICP Customer Happiness Centre. This ensures the old card is cancelled and cannot be used by anyone else.
If your card is damaged, take it with you to the centre. If it has been lost or stolen, bring a copy of your Emirates ID if you have one. If you do not, the centre can look up your details for you.
You can find your nearest centre on the ICP website.
Also read: 20 things stored on your Emirates ID chip you didn’t know about
Documents you will need
When reporting and applying for a replacement, you will need to provide certain documents.
Mandatory documents:
- Original passport
- Copy of your passport
- Copy of residence visa
- A recent coloured passport photo that meets ICP requirements
Optional documents depending on your situation:
- Copy of previous Emirates ID
- Sponsor’s passport copy
- Father’s passport copy and Emirates ID for dependants
- Original entry permit
- Birth certificate
- Disability certificate
The ICP may request additional documents based on your residency status.
How to apply for a replacement online
You can complete the whole process using your phone through the UAEICP app.
-
Download and sign in
– Download the UAEICP app from the App Store or Google Play.
– Sign in with UAE Pass for faster processing, or create an account using your email. -
Find the service
– Open the menu, search for “Replace Emirates ID for Residents” and tap start. -
Fill in the application
– The app will guide you through each section, including your personal details, passport details, contact information and delivery address. You will also need to select the reason for replacement, such as lost, stolen or damaged. -
Upload documents
– Attach the required documents and your passport photo. -
Review and pay
– Check your application carefully, then pay online by card. You will receive a request number by email to track the progress of your application.
How to track your application
You can check the status of your request on the ICP website by entering your request number. The system will show you which stage your application is in.
Getting your new Emirates ID
When your replacement card is ready, you will receive an SMS from Emirates Post or Zajel with collection details. If you chose home or office delivery, the courier will contact you to arrange the drop-off.
Important to note: the new Emirates ID will have the same expiry date as your old one.
How much it costs
The total cost to replace an Emirates ID online is Dhs451.40. This includes the card fee, service fee and ICP processing fees.
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