The Federal Authority for Identity, Citizenship, Customs and Ports Security has decided to exempt individuals who were unable to travel from fines for delayed departures due to exceptional circumstances currently affecting the region, which led to the closure of airspace and the temporary suspension of a number of flights.
The Authority explained that the decision applies to all cases in which the person was unable to leave the country, including visitors holding visit visas, tourist visas, or exit permits, as well as residents who had cancelled their residency permits in preparation for departure.
The exemption applies to fines incurred on or after 28th February 2026, ensuring that their legal status can be addressed without imposing any financial burden arising from these exceptional circumstances beyond their control.
The Authority affirmed that the decision is in response to circumstances beyond travellers’ control that prevented them from departing the country on their scheduled dates, due to flight suspensions or rescheduling. The measure reflects the UAE’s humanitarian approach in addressing emergencies and taking into account the exceptional conditions faced by travellers and visitors.
The Authority also noted that specialised teams across the country’s airports and Customer Happiness Centres continue to operate in accordance with emergency and business continuity plans, in coordination with relevant authorities, to facilitate procedures and address cases related to delayed or rescheduled flights, while providing the necessary support to affected travellers.
The Authority added that the UAE, guided by its deeply rooted humanitarian values and its approach based on tolerance and solidarity, remains committed to providing all forms of support to travellers and visitors within the country during exceptional circumstances. This reflects the UAE’s position as a safe and welcoming destination capable of managing challenges with efficiency and humanity.
The Authority called on all concerned individuals to follow official channels for updates and any regulatory measures related to these circumstances, reaffirming its commitment to maintaining the highest levels of readiness and responsiveness to ensure service continuity and support for travellers and visitors under all conditions.
