The AsiaPacific Cities Summit & Mayors’ Forum 2025 kicked off today at the Dubai Exhibition Centre in Expo City Dubai, with the participation of Digital Dubai, which is showcasing its pioneering experience in driving digital transformation and advancing the concept of “City-as-a-Service.”
Placing people at the heart of its priorities, Digital Dubai aims to reinforce the emirate’s position as a city of the future; one that harnesses technology to serve humanity and build more prosperous and sustainable communities.
Affirming the importance of participating in this global event, H.E. Hamad Obaid Al Mansoori, Director General of Digital Dubai, said: “Holding the Asia-Pacific Cities Summit & Mayors’ Forum 2025 in Dubai represents a valuable opportunity to engage and exchange experience with city leaders and experts from across the region and around the world. Hosting this event at Expo City reflects the center’s legacy as a landmark of human connection and a living symbol of shaping the future.”
“For Digital Dubai, this event provides an opportunity to highlight Dubai’s success story in building a smart city model that is driven by data and guided by a human vision.Today, Dubai is not merely keeping pace with global transformations in artificial intelligence and digitalization, but is actively shaping their future, placing people at the very heart of this equation.”
He added: “At Digital Dubai, and under the guidance of our wise leadership, we are moving beyond the digitalization of government, towards the digitalization of life itself. In this context, our efforts focus on transforming the concept of ‘City-as-a-Service’ into a tangible reality, where public and private entities work in harmony to deliver proactive and seamless experiences that make people’s lives easier and happier.We have chosen to make artificial intelligence a partner in development, not just a technology and to make data the living language of the city, a language through which Dubai breathes, learns, and continuously evolves.”
His Excellency further highlighted the human dimension of Dubai’s digital journey, saying:“Our vision goes beyond building an advanced digital environment, it is about building a system of trust that strengthens human connections and enhances people’s quality of life. No matter how advanced technology becomes, its true value lies in its ability to improve human life and bring happiness to people.Today, Dubai once again reaffirms its position as the city of the future; a city that unites human intelligence with artificial intelligence, investing in both to write a new chapter of leadership, innovation, and cultural excellence.”
Digital Dubai’s participation in the summit includes key events and sessions that highlight its role as a catalyst for digital innovation.Among them is the session titled “Governance in Action: The Dubai Success Story,” which showcases Dubai’s model as a city of the future, alongside the “Mayors’ Forum,” which provides a global platform for knowledge exchange among city leaders on the latest trends in urban management and sustainable development.
Digital Dubai is also presenting a comprehensive case study on digital transformation and the future of cities during the “City Leaders Forum,” which explores urban leadership, economic development, digital transformation, and environmental solutions.
In addition, Digital Dubai is participating in the session “Beyond Mega Events,” which discusses how cities can create lasting legacies from major global events and link them to the Sustainable Development Goals (SDGs) to ensure enduring social and economic impact.
In the session titled “From Data Abundance to Intelligent Use,” Digital Dubai showcases the potential of artificial intelligence in enhancing the city experience and improving the quality of public services.
The authority also takes part in “Agents of the Future: Reimagining City Services through Agentic AI, which explores the next generation of AI-powered city services, and in “Data as Capital: Building a Sustainable Data Economy,” which focuses on unlocking value and driving innovation through data as a key enabler of sustainable growth.
The Digital Dubai Youth Council is also participating in the Young Professionals Forum under the theme of Digital Transformation and Artificial Intelligence, collaborating with their international peers to develop innovative solutions for the future of smart cities.
Throughout the summit, Digital Dubai is showcasing a range of its flagship innovations and pioneering digital services that embody its vision of building an integrated digital city. Among these are UAE PASS, the nation’s first secure digital identity that enables users to access various government services electronically with ease and confidence, and DubaiNow, a unified platform offering over 350 smart services through a single application bringing the city’s services to people’s fingertips.
Digital Dubai is also showcasing “The Dubai Dashboard,” an integrated, AI-powered system that provides a real-time, 360-degree view of the city’s performance across key sectors enabling data-driven decision-making and proactive city management.
Another key initiative on display is “Dubai Population Now,” one of the emirate’s most innovative strategic projects aimed at developing a comprehensive population data ecosystem through administrative records and direct integration with government databases.
Additionally, Dubai.ae, the official portal of the Government of Dubai, is being highlighted as a unified and user-friendly digital gateway that enables individuals, businesses, and visitors to seamlessly access a wide range of government services across the emirate.
In the field of artificial intelligence, Digital Dubai is presenting a new generation of AI Agents; digital assistants designed to simplify employees’ daily tasks by providing instant guidance, seamless support, and easy access to services and policies.
The showcase also features the Products Agent, an advanced system that enhances customer experience by analyzing feedback, identifying recurring issues, assigning responsible entities, and automatically categorizing tasks all contributing to higher service quality, greater efficiency, and a more responsive digital government ecosystem.
